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PTA conducted a nationwide Quality of Service (QoS) survey in Q3 2025 to assess mobile network performance across 17 cities and 2 road routes. While most operators met data speed standards, voice service quality varied, prompting PTA to mandate improvements.
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Islamabad (30th October, 2025): The Pakistan Telecommunication Authority (PTA) conducted an independent Quality of Service (QoS) Survey across 17 cities and 2 road routes nationwide during the third quarter of 2025 (July–September) to evaluate the performance and service quality of Cellular Mobile Operators (CMOs).
Survey routes were strategically selected to include main roads, service lanes, and major residential and commercial areas. Using a state-of-the-art automated QoS Monitoring and Benchmarking Tool, mobile handsets were configured in technology auto-detect mode to test voice, SMS, and mobile broadband/data services. The assessment aimed to gauge compliance with Next Generation Mobile Services (NGMS) licenses and the Cellular Mobile Network QoS Regulations, 2021.
Based on Key Performance Indicators (KPIs), CMOs were ranked from 1st to 4th position in categories including Mobile Network Coverage, Voice Services, and Mobile Broadband Speed. Overall, operators generally met the standards for data upload and download speeds; however, certain voice KPIs fell below prescribed thresholds in some areas. Operators deploying advanced technologies such as LTE Carrier Aggregation and Voice over LTE (VoLTE) exhibited superior network performance.
PTA has directed all CMOs to implement corrective measures to enhance service quality. Detailed survey results are available on the PTA website.
