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MyAlice and Unity Retail have partnered to combine AI-driven customer support with advanced order management solutions. This collaboration combines MyAlice’s intelligent automation capabilities and Unity Retail’s operational efficiency to enhance the overall e-commerce experience. The result is a seamless integration that supports real-time order tracking, instant issue resolution, and automated customer service.
MyAlice, guided by the belief that “Every Conversation Matters,” aims to simplify and enrich customer interactions. Co-founder Daniyal Baig shared that this partnership represents a shift toward greater automation across the commerce journey, from order placement to delivery, enabling businesses to offer smoother, more connected shopping experiences.
From Unity Retail’s perspective, the partnership fills a critical gap in delivering Amazon-level service. Founder Mohammed Atif Sami noted that the search for a powerful CRM led them to MyAlice, whose platform complements next-generation e-commerce operations with precision and ease.
Together, they introduce automated order confirmations, intelligent address validation, proactive shipping updates, delivery rescheduling, and simplified feedback collection. Shoppers will now benefit from consistent, real-time support across channels like WhatsApp, Facebook, Instagram, and web platforms, ensuring a frictionless and satisfying customer journey.
