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October 5, 2026
KP has launched an e-Fard portal and digital feedback system, allowing citizens to access land records online while complaints are routed to district officials.
Khyber Pakhtunkhwa has moved land record services online with the launch of an e-Fard portal and a Digital Public Feedback System, aiming to reduce repeated visits to revenue offices and make services easier to access. Chief Minister Muhammad Sohail Afridi launched both initiatives on Friday as part of the provincial government’s broader digitisation drive.
The e-Fard system will allow citizens to obtain land records from home or through designated service centres. The service will be accessible through NADRA e-Sahulat Centres, the government’s self-service website and the Dastak App, giving users multiple routes to request the document.
Access to the digital Fard will require biometric verification through NADRA, adding an identity check to the process. Fees will be deposited electronically into the government treasury through 1LINK and Easypaisa, while the issued document will remain available in the user’s account for later downloads.
Each e-Fard will also carry a QR code that can be used to verify the document against the central land record. The feature is intended to make verification possible without relying solely on physical copies or repeated visits to government offices.
Speaking at the launch, Afridi said citizens should no longer have to make repeated trips to revenue offices to obtain a Fard. He described digitisation of land records as essential to improving the “speed, transparency and convenience” of revenue services.
The second initiative puts citizen complaints and service experiences directly into the revenue administration’s monitoring system. Selected users of revenue services will receive randomised calls, with their responses recorded and satisfaction levels classified into four categories.
Complaints from dissatisfied citizens will be reflected on the dashboard of the relevant deputy commissioner, allowing officials to identify delays, service gaps and other problems. The feedback will also feed into monthly assessments of district-level performance.
Districts showing strong results will be recognised, while those performing poorly will be required to explain shortcomings and outline corrective measures. This creates a direct link between citizen feedback and the performance review of local revenue administration.
The reforms come as land records remain central to property transactions, inheritance matters and other legal and administrative processes. The KP government says the digital system is intended to reduce land-related complaints while improving transparency, accountability and public trust.
For citizens, the immediate change is straightforward: obtaining a Fard is no longer designed around a trip to a revenue office. For the provincial administration, however, the bigger test will be whether digital access and complaint tracking translate into faster services and measurable improvements across districts.
