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Minister Awais Leghari inaugurated Islamabad Electric Supply Company’s (IESCO) new multilingual digital platform to streamline complaint registration. The service allows customers to report faults, outages, and new connections in seven languages, aiming to improve efficiency and accessibility for millions of consumers.
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Islamabad Electric Supply Company (IESCO) on Monday introduced 118 digital services designed to speed up complaint registration and resolution. The initiative was formally launched by Prime Minister Shehbaz Sharif and Federal Energy Minister Sardar Awais Ahmed Khan Leghari, marking a significant step toward modernizing customer service in the power sector.
Chief Executive Engineer Chaudhry Khalid Mahmood said the platform enables consumers to report issues such as power faults, load shedding, voltage fluctuations, and requests for new connections free of charge. Complaints can be lodged in seven languages—English, Urdu, Punjabi, Saraiki, Pashto, Balochi, and Sindhi—by dialing 118 or sending an SMS to 8118. Customers can also track complaint progress digitally in real time.
Mahmood emphasized that complaints can be registered within 30 seconds, provided accurate details such as CNIC, mobile number, and connection ownership are submitted. He advised consumers to share this information with IESCO staff or upload it via the company’s website. For further assistance, customers may contact their local SDO office or Customer Service Center.
The initiative reflects the government’s push for digital transformation and improved public service delivery.
