SBP Orders 25 Percent Branches to Install CDMs

The State Bank of Pakistan (SBP) has directed all banks and microfinance banks (MFBs) to ensure that at least 25 percent of their branch networks are equipped with cash deposit machines (CDMs) by 2028. The decision is part of the central bank’s broader goal to promote self-service banking, reduce reliance on teller counters, and strengthen cash management systems across the country.

Banks are required to submit detailed rollout plans to the SBP by November 30, 2025. Machines approved by the SBP can be deployed immediately, while any new models must undergo testing and clearance through the Banking Services Corporation Office in Karachi.

Strict operational rules will apply. Deposits must be credited instantly, and biometric verification will be mandatory for third-party deposits. Banks must display all fees upfront on the CDM screen and ensure customer safety with CCTV monitoring, proper lighting, and secure booths. Complaints related to CDM transactions must be resolved within three working days.

The SBP also emphasized prioritizing branches with high cash demand and including audit, reconciliation, and legal arrangements in rollout strategies. With this move, Pakistan’s banking industry takes another step toward digital transformation while safeguarding customer protection and operational transparency.

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