Bank AL Habib, C Square, wAI Launch AI Contact Center

Bank AL Habib Limited has joined hands with C Square (Pvt) Limited  and wAI Industries to launch what is being called Pakistan’s first AI-powered contact center ecosystem. This marks a major move toward intelligent, future-ready banking. The initiative combines cutting-edge technologies like Genesys Engage, Alara Conversational AI Agents, and VB Verify’s voice biometrics to create a seamless, secure, and intelligent customer experience.

Through this partnership, C Square is delivering a unified customer engagement platform via Genesys Engage, enabling Bank AL Habib to connect with customers across multiple channels with enterprise-level reliability. At the same time, Alara AI Agents from wAI Industries are bringing human-like responsiveness to routine banking queries, while voice biometrics from VB Verify ensure fast and secure identity verification.

According to Bank AL Habib’s leadership, this shift reflects their commitment to elevating the customer journey with technology at its core. The contact center remains a cornerstone of customer trust, and this transformation reimagines it with intelligent automation and conversational AI at the forefront.

Together, Bank AL Habib, C Square, and wAI Industries are showing how banks can combine human and AI capabilities to offer smarter, scalable, and more secure experiences. This sets a bold new benchmark for the industry.