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October 28, 2026
Pakistan has shortlisted 10 public services for digital delivery under its $78 million DEEP project, with NITB and NADRA testing a citizen portal to simplify access and improve data sharing.
Pakistan has shortlisted 10 key government services for digital delivery and tested a pilot citizen services portal under its $78 million Digital Economy Enhancement Project (DEEP). The initiative aims to give citizens a single online platform to access public services while improving secure data sharing across government departments.
The National Information Technology Board (NITB) and the National Database and Registration Authority (NADRA) are leading the initiative, with support from the World Bank. According to a document from the Ministry of Information Technology and Telecommunication (MoITT), the project is designed to simplify government procedures and make services more accessible to citizens.
The project includes several digital infrastructure components, including Single Sign-On, the National Data Exchange Layer, the Pak App, digital identity tools, and six documents stored in digital vaults. Together, these systems are intended to streamline authentication, reduce repeated paperwork, and enable government departments to exchange information more efficiently.
The initiative also supports the government’s broader Digital Pakistan vision. By reducing administrative costs and simplifying access to official certifications, digital services could make it easier for small and medium-sized enterprises (SMEs) to navigate government processes and conduct business.
The rollout is planned in three phases, beginning with federal services and major urban centers. The second phase is scheduled to start in early 2027, bringing provincial departments from Punjab, Sindh, Khyber Pakhtunkhwa, and Balochistan into the system.
The final phase will focus on extending digital services to remote districts and incorporating specialized services for the agricultural and industrial sectors. This phased approach is intended to expand coverage beyond major cities as the platform develops.
Public awareness campaigns are also planned to help citizens navigate the new system. Dedicated help desks at existing e-Khidmat centers are expected to assist users who need technical support during the transition.
The government is expected to refine the platform based on feedback gathered during the initial implementation period. However, the available information does not specify the names of all 10 shortlisted services or provide a firm nationwide completion date, leaving the full scope and timeline of the rollout unclear.
