MoITT Proposes Telecom Billing System Upgrade Project

MoITT proposes Rs1.88bn convergent billing system to modernise telecom infrastructure, streamline services, and improve revenue management.

Pakistan’s Ministry of Information Technology and Telecommunication (MoITT) has proposed a Rs1.888 billion project to modernise the country’s telecom billing infrastructure through the introduction of a convergent billing system.

The project, titled “Migration of Existing Billing System to Convergent Billing System,” is planned for implementation between 2025 and 2028. An allocation of Rs945 million has been proposed for the fiscal year 2026–27.

The proposed platform is designed to support approximately 4 million subscribers across multiple telecom services, including cellular, Wireless Local Loop (WLL), Digital Cross Connect (DXX), Long Distance and International (LDI), cloud services, and Fiber to the Home (FTTH).

By consolidating multiple billing systems into a unified platform, the initiative aims to streamline service delivery, reduce operational fragmentation, and improve customer management. Officials expect the system to enhance efficiency, minimise billing errors, and strengthen revenue tracking through centralised operations.

The proposal is currently at an early stage, with no expenditures incurred so far. Key planning documents, including working papers and PC-I, are still under preparation and pending approval from relevant authorities.

If implemented, the project is expected to align Pakistan’s telecom infrastructure with global standards and support the sector’s transition toward next-generation services.