The recent service outages faced by global customer base of Facebook, Instagram and WhatsApp had social media at a stand still for hours. How ever considering the social media’s norm of throwing everything out there, allowing people to express and say pretty much what ever they want, the statements that have come out so far are traditional in essence.
With not much clarity for the users, the official statements remind everyone that who ever you are, crisis comms are a classic diversion and vague statements in which end users have no clue what actually went wrong and why!
Here is what official Twitter handles had to say:
We’re aware that some people are having trouble accessing our apps and products. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.
— Facebook (@Facebook) October 4, 2021
To the huge community of people and businesses around the world who depend on us: we're sorry. We’ve been working hard to restore access to our apps and services and are happy to report they are coming back online now. Thank you for bearing with us.
— Facebook (@Facebook) October 4, 2021
*Sincere* apologies to everyone impacted by outages of Facebook powered services right now. We are experiencing networking issues and teams are working as fast as possible to debug and restore as fast as possible
— Mike Schroepfer (@schrep) October 4, 2021
